Our Process
No black boxes. Here's exactly what happens after you contact us — from first call to ongoing support.
1. Discovery
Free 30-minute call to understand your goals, constraints, and success criteria. No commitment, no jargon.
2. Assessment
Where useful, a lightweight audit — site walk-through, system review, or requirements workshop — before we commit to scope.
3. Proposal
A written proposal within 3 working days: scope, deliverables, price, timeline, and clear acceptance criteria.
4. Delivery
Structured delivery with weekly progress notes, staging environments, and named leads on both sides.
5. Handover
Documentation, training, and a handover checklist that both teams sign off on. No 'good luck' handoffs.
6. Support
Optional managed-support plan with response-time SLAs, monthly reporting, and a named account manager.