Question 1

Where is Clisanco Technologies based, and where do you deliver services?

Accepted Answer

We're headquartered in Kisumu, Kenya, and deliver services to clients across Nyanza, Western Kenya, and Nairobi. Remote engagements are supported nationwide, and we can travel for on-site work anywhere in Kenya.

Question 2

Do you work with both institutions and individuals?

Accepted Answer

Yes. Our Solutions practice serves institutions — government, healthcare, education, NGOs, finance, retail, and SMEs. Our Digital Training programs are open to individuals, corporate teams, and community groups.

Question 3

How do I request a quote for a Solutions engagement?

Accepted Answer

Every Solutions page has a 'Request a Quote' form that pre-fills the service you're enquiring about. You can also book a free 30-minute consultation from the Contact page — we'll scope the work and send a written proposal within 3 working days.

Question 4

Are your engineers certified?

Accepted Answer

Yes. Our team holds recognised industry certifications across networking, cloud, and security (CCNA, CompTIA, AWS, and others). Each Leadership team page lists individual credentials.

Question 5

Do you supply hardware, or only services?

Accepted Answer

Both. We supply laptops, servers, networking gear, CCTV, and printers from major manufacturers — with genuine, warrantied stock — and we install and support what we supply.

Question 6

How do I register for a Digital Training program?

Accepted Answer

Visit the Training page, choose the program that fits, and complete the registration form. We'll confirm your enrolment within 24 hours and share start dates, session times, and any pre-work.

Question 7

Do you offer corporate training on-site?

Accepted Answer

Yes. Corporate training is delivered on-site at your office, at a venue of your choice, or virtually. We tailor the curriculum to your team's current skill level and business objectives.

Question 8

Are training programs delivered in English, Swahili, or both?

Accepted Answer

Institutional and technical training is delivered in English. Community-facing programs can be delivered in Swahili on request — just note it on the registration form.

Question 9

What are your support response times?

Accepted Answer

Standard managed-support plans include a 4-business-hour response target for normal tickets and a 1-hour response target for critical incidents. Custom SLAs are available for institutional clients.

Question 10

Can you take over an existing environment we didn't originally build?

Accepted Answer

Yes. We start every takeover with a documented environment audit, then agree a remediation plan before assuming ongoing support responsibility.

Question 11

How do you handle personal data collected through this site?

Accepted Answer

We collect only what forms explicitly ask for, store submissions on infrastructure inside our region, and never sell or share your data with third-party marketers. See our Privacy Policy and Data Protection Notice for full detail.

Question 12

Are you aligned with Kenya's Data Protection Act (2019)?

Accepted Answer

Yes. Our internal data handling — and the systems we build for clients — are designed with the Data Protection Act (2019) in mind, including lawful basis, minimisation, retention, and data-subject rights.

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